'Buyer's remorse' clause for wireless customers proposed, business, buyers's remorse clause, Canadian telecom, CBC news, consumer advocates, contract guidelines proposed by CRTC, CRTC, gaming, internet, Public Interest Advocacy Centre, technology, Wireless contracts in Canada
Posted: Feb 11, 2013 8:36 AM ET
Wireless customers who sign a new multi-year contract with their provider should have 15 days to change their minds before being totally locked in, consumer advocates told a public hearing on proposed rules for wireless contracts and fees.
That would give them time to find out if they actually get a decent wireless signal in their local area, representatives of the Public Interest Advocacy Centre, Consumers’ Association of Canada and the Council of Senior Citizens’ Organizations told Canada’s telecommunications regulator Monday.
“It is an important right that a customer must have to to assess whether service is actually something they’re comfortable with, because we’re talking about a very long contract,” said Janet Lo, a lawyer for PIAC. Wireless contracts in Canada are typically three years.